Connecting your mobile phone to the Safaricom network is easy. This section shows you how.
STEP ONE: Inserting your SIM card
Your SIM card comes pre-printed your PIN and PUK number. These will be explained later in this guide. SIM stands for Subscriber Identification Module, and it controls all the functions of your mobile phone. Place the SIM card into your mobile phone as instructed in your mobile phone manual.
STEP TWO: Charging your phone
The instructions will have been provided in your mobile phone manual.
STEP THREE: Connecting to Somafone
To ensure your Somafone mobile phone is protected your PIN (Personal Identification Number) code will be enabled.
Your mobile phone will ask you to enter your 4-digit PIN code. You will find the PIN code on your SIM card.
If your mobile phone does not connect to the Somafone network, please call Customer Care Services free 101 from any Somafone mobile.
Your SIM card will be activated. You are now connected to the Somafone network and you can start making calls
STEP FOUR: Making and Receiving calls
Refer to your mobile phone manual to see which buttons you press to make a call, receive a call and end a call. On most mobile phones the buttons will look like this:
To make a call: Dial the number then press send
To end a call: Press end
To receive a call: Press OK
STEP FIVE: Making your first call:
To call a Somafone Mobile Number
|Area Code (with Network Access Code)
||060 or +25260, 25260|
To call a number To To call another country: (e.g. New York)
||+ or 00|
|Long Distance Code
STEP SIX: Warranties
Your Safaricom SIM card contains complex Your Somafone SIM card contains complex electronic circuitry and can easily be damaged if used in faulty GSM mobile phones. Therefore Somafone does not make any warranties in respect of your Somafone SIM card.
STEP SEVEN: Recharge / Top Up
To recharge your Safaricom account Scratch the foil to display 14-digit recharge number.
Enter exactly on your phone *121*Recharge Number# and the SEND
Please ensure you have punched in the correct number.
You will then receive a USSD message in your screen to tell you your balance and expiry date of your balance
STEP EIGHT: Getting Help
With our knowledgeable and friendly team of Customer Service Representatives who are always available to take your call, using the Somafone network couldn't be easier. Available 7 days a week, 24 hours a day Somafone Customer Service can guide you in the use of our many advanced services that you can do with your phone, answer your coverage queries or direct you to our nearest sales outlet.